Skip to content

Rental Living FAQs


What are the Building Manager’s hours of work?

Building Managers’ hours are Monday to Sunday from 8:00am to 8:00pm. All messages left after hours are checked and returned as soon as possible.

When is rent due?

Rent is due on the 1st of each month and is considered late on the 2nd. Please note this timeline includes weekends and holidays. Late rent payments may result in legal action. Consistently late rent payments may result in legal action up to and including eviction.

How do I pay rent?

Rent can be paid directly to your Building Manager in the office located on the first floor of your building. Payment can be made via debit, cheque, money order or bank draft made payable to Tricar. Please place your name, unit # and property address on the cheque or money order to ensure that you are properly credited with rental payment. For your convenience, we can set up your rent payments on automatic monthly withdrawal.

What happens if I need repairs or maintenance?

If you have a need for repairs or maintenance in your suite, we use an application called Vilio to communicate your requests to our maintenance team. All routine maintenance requests must be submitted through Vilio ( Please ask your Building Manager to send you a Vilio email invitation. This helps us track the work to be done and facilitates communication with all parties throughout the process. If you do not have computer access, a signed Request for Service form (available from your Building Manager) can be submitted.

What is deemed an emergency?

  • An emergency is a situation which threatens the safety of the occupants or the property and can’t be controlled by the occupants.
  • An emergency would include fires (AFTER you have called the fire department: 911), water leaks that can’t be stopped by turning off the main water valve, no heat in the winter, or an electrical problem. In case of such an emergency, please contact your Building Manager immediately. If no one answers, please leave an emergency message and then call the appropriate emergency number.
  • Call the Gas Company IMMEDIATELY (Union Gas; 1-877-969-0999) if you suspect a gas leak.

Is my pet allowed in the common areas?

All of Tricar buildings are pet friendly. Pets must be leashed at all times when in the common areas of the building (interior and exterior). Pets are not permitted in any of the amenity areas, including the lobby. Pets should be a minimum of 30 ft. from the building prior to them relieving themselves. Pet owners are responsible for picking up after their pets at all times. Prior to entering the elevator, please ask any occupants if they object to riding with pets. Pets are not to enter the building through the front door, only the rear doors. Please advise guests of this and be prepared to let them in the back door.

How do I request the Guest Suite?

Guest Suite rentals are coordinated through the Building Manager and a maximum stay of 5 nights is permitted. The cost per night is $75.00 and is due prior to use. Payment can be made by debit card or a cheque made payable to Tricar.

Is there an additional fee to use the amenity spaces?

For the enjoyment of all tenants, all amenity spaces are free for tenant use so please take advantage of these amenities.

Where do I park?

All new tenants are required to register their vehicle information with the Building Manager. Visitor Parking is for the use of visitors only; residents are not permitted to park in designated visitor parking spots.

Do I need tenant insurance?

Tenants are required to carry tenant’s insurance at all times.

Am I allowed to make alterations to my unit?

You are not permitted to make changes to your unit without explicit approval from Tricar’s Head Office. Upon vacating, tenants are expected to return the unit to Tricar in the condition it was received, with consideration given to normal wear and tear.

How do I terminate my rental agreement?

Termination of a tenancy is not automatically accepted at the end of a lease term. Sixty (60) days written notice must be given to your Building Manager or Tricar Head Office prior to your vacate date and will not be accepted prior to your lease end date.